Terms and Conditions
This policy represents BossDog Hosting’s Terms of Service ("TOS") in its entirety and supersedes any other written or oral policy. This policy defines the terms of service all BossDog Hosting customers agree to when they sign up for any of the BossDog Hosting website hosting services. BossDog Hosting reserves the exclusive right to change, amend or revise any portion of this TOS policy at any time, with or without written notice to our customers.
Customers using any services offered by BossDog Hosting agree to be obligated by and must comply with all policies in this TOS or otherwise opt out of and cancel their web hosting service with BossDog Hosting. BossDog Hosting retains the sole discretion to judge any violation by any BossDog Hosting customer. It may take action against any customer deemed to be in violation of these terms, including the cancellation of any customer's services without refund, and/or, if deemed appropriate, be legally prosecuted.
General Provisions
In consideration for BossDog Hosting maintaining one or more accounts (each "Account"), you, as the BossDog Hosting customer, agree to the following terms of service.
Definitions
- "We" "Us" or "Provider" or " BossDog Hosting " - BossDogHosting.com
- "You" "Your" "Client" "Customer" or "Member" - Each person or entity who applies for internet service or is a designate of anyone who applies for internet service.
Disclaimer of Warranty
The Internet and website hosting relies on a complex network of hardware, software, network services, and information providers. Due to the need for an aggregate of all of these providers and service companies working correctly, not all services may be available to you at all times.
BossDog Hosting offers a 99.9% uptime guarantee as a reseller of GreekGeeks.com. This guarantee is valid for only the BossDog Hosting servers, which are maintained by GreenGeeks.com. GreenGeeks, as stated in their TOC, shall pursue partnerships with all tier-1 resources and channels available to maintain maximum uptime; however, GreenGeeks, and likewise, BossDog Hosting, is not responsible for any downtime caused by any provider's hardware or network malfunction which is outside of their capability to correct directly. BossDog Hosting clients are diverse, and their websites and the function of those websites are diverse. Bossdog Hosting cannot be held responsible for any service interruption due to a client's error, including but not limited to spamming, the target of a DDOS attack, or any other internet or cyberattack.
BOSSDOG HOSTING MAKES NO EXPRESS OR IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR USE) CONCERNING THE SERVICES IT PROVIDES. Neither BossDog Hosting nor anyone else involved in the provision of Service is liable to you or any third party for direct or indirect damages resulting from the use or non-use of services provided herein, whether or not such damages resulted from the negligence of BossDog Hosting, even if BossDog Hosting has been advised to the possibility of such damages.
Limitation of Liability
IN NO EVENT SHALL BOSSDOG HOSTING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, AND DAMAGES RELATED TO CORRUPTION OR DELETION OF WEBSITE CONTENTS, EMAIL DATA, AND OR DATABASE CONTENTS) ARISING OUT OF OR IN RELATION TO THIS AGREEMENT OR YOUR USE OR INABILITY TO USE BOSSDOG HOSTING. SERVICES (INCLUDING, BUT NOT LIMITED TO, INOPERABILITY OF BOSSDOG HOSTING. SERVERS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF BOSSDOG HOSTING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL BOSSDOG HOSTING MAXIMUM LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU TO BOSSDOG HOSTING FOR THE SERVICES DURING THE PRIOR TWELVE (12) MONTHS. TO THE EXTENT APPLICABLE LOCAL LAW DOES NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, BOSSDOG HOSTING. LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.
Indemnification
You agree to indemnify, defend and hold BossDog Hosting and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute, or demand related to your use of the Services, your violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto BossDog Hosting. servers. Such liabilities may include but are not limited to, those arising from the following: (a) concerning your business, (i) infringement or misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy; (b) any damage or destruction to BossDog Hosting. equipment or to any other account holder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s), or your designees; (c) any personal injury or property damage arising out of your activities related to the Services unless such injury or property damage is caused solely by BossDog Hosting. gross negligence or willful misconduct; and (d) any other damage arising from your equipment or your business.
Choice of Law
This Agreement shall be interpreted under the laws of the State of Texas without regard to any conflict of laws provisions. Any action between the parties to this agreement for the breach of this agreement or any action or claim in any way relating thereto shall be venued in the Superior Court of the State of Texas. The parties to this agreement hereby consent to jurisdiction in that court and agree to accept service by mail and waive any defense related to jurisdiction or venue.
Services Provided By BossDog Hosting
BossDog Hosting will provide Internet server rental ("the Service") to its members to allow customers to provide HTTP Internet content to the general public. The Service allows BossDog Hosting members to maintain Internet websites, receive and maintain e-mail accounts, and access web space via FTP to upload files for their websites. BossDog Hosting members will use the provided services in a manner consistent with any and all applicable laws. BossDog Hosting provides the Services exclusively and makes no effort to edit, control, monitor, or restrict the data content other than as necessary to provide such Services. BossDog Hosting reserves the right to refuse service to potential and/or existing customers to protect its existing paying customers. BossDog Hosting can terminate the client's account without notice if any of the below violations are committed.
BossDogHosting.com provides timely website hosting support to our clients through emails, chat, and by phone. By accepting your client contract agreement with BossDogHosting.com you agree not to abuse, whether verbally or physically or whether in person, via email, live chat or telephone, or otherwise (a) any other customer of BossDogHosting.com and any employee or contractor of BossDogHosting.com.
BossDog Hosting may send e-mails from time to time regarding your account, special offers, and promotions. You may unsubscribe from these e-mails at any time by following the instructions at the bottom of those e-mails.
Client Content
Client agrees that web pages and files uploaded to servers will not violate any state, national or foreign laws or regulations; infringe on any intellectual property rights of BossDog Hosting or any third party; be defamatory, slanderous, or trade libelous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to BossDog Hosting or any third party. Customers may not run IRC, bots, or clients. Clients may not use BossDog Hosting servers for file storage unrelated to the client's website. Storage Space is for active website file pages only. BossDog Hosting shared hosting account holders may not act as resellers, meaning that clients may not host any websites in their addon domains that are not domains owned by the client on record at BossDog Hosting. Unacceptable uses also include but are not limited to: Bulk unsolicited emailing, unsolicited e-mailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted MP3, copyrighted music, copyrighted video, illegal content, copyright infringement, trademark infringement, warez, torrents, torrent files, cracks, software serial numbers, proxy(ies) and image/file sharing websites. BossDog Hosting will be the sole and final arbiter of what constitutes a violation of this policy. BossDog Hosting does not typically monitor the contents of clients hosting accounts; however, if suspicion occurs, BossDog Hosting reserves the right to investigate and terminate the client’s subscription to the service.
Unlimited Features
What do you mean by "unlimited disk space and bandwidth/data transfer"?
We do not set limits on the disk space and bandwidth (data transfer) that we provide in plans that are marked "Unlimited". We want you to have the resources available to you to build a great online presence.
Even though we want you to succeed, we must ensure that we provide all our customers with optimum service. As such, we do require all of our customers to be fully compliant with our Excessive Resource User Policy/Terms of Service and utilize disk space and bandwidth related to the regular operation of a personal or small business website.
If a customer's hosting account is found to have violated the client content, excessive resource user policy, and/or is storing files for archiving purposes, the contents will be removed, and while we make our best effort to contact customers beforehand, can occur without notice.
Excessive Resource User Policy
Resources are defined as the utilization of disk space, bandwidth, and/or computing resources (CPU, memory, disk i/o, # of files/inodes). BossDog Hosting offers a shared hosting service where customers may share resources with other customers. Therefore, it is imperative that BossDog Hosting control any excessive usage by customers so that they do not disrupt the service quality of other customers using the same resources. A hosting account is considered using "Excessive amounts of resources" when it consumes 100% of the allocated resources on the subscribed hosting plan and/or subscribed scalable resource add-on(s) known as "Computing Resources" and/or "Resources," and/or "Resource Usage." Numerous issues could cause such problems, including but not limited to CGI scripts, FTP, HTTP, etc. To prevent service disruption for other customers, a hosting account that exceeds the included computing resources will be slowed down automatically for as long as the resources are being overused. BossDog Hosting will make every reasonable effort to notify customers before a suspension. However, BossDog Hosting may suspend any offending hosting account before notifying the customer of the account if service disruption to other customers was/is caused. A customer who is using "excessive resources" may be asked to upgrade his/her package to a more suitable hosting package or move to a virtual private server or dedicated server outside of BossDogHosting.com. BossDog Hosting will be the sole and final arbitrator regarding what constitutes a violation of this policy. Customers have access to their Resource Usage within their control panel.
No "Spam"
UCE/UBE or "Spam" originating from a server located on our network or associated with a BossDog Hosting server is not tolerated. This includes any e-mail that promotes websites hosted on a server located on the BossDog Hosting network but is sent from an e-mail address not associated with that BossDog Hosting account. Client shall not use their BossDog Hosting services for chain letters, junk mail, bulk email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. BossDog Hosting reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.
Excessive Exploits
BossDog Hosting allows 3rd party scripts to be uploaded/installed from our auto-installer or manually (those scripts that are/aren't included in the auto-installer) on your web hosting account. It is the responsibility of our web hosting clients to maintain the latest exploit-free version of the scripts. If a script that our web hosting clients uploads to our servers is found to have security lapses and allows a third party to "hack," "exploit," or "deface" their site(s), it is the responsibility of our clients to either remove that script or BossdogHosting.com reserves the right to terminate that clients' account and provide them with a prorated refund.
False Information
The customer agrees not to post false or inaccurate information to newsgroups in violation of the newsgroups’ rules and regulations. Suppose any newsgroups or service providers contact BossDog Hosting concerning your unethical, false, or unlawful activities. In that case, BossDog Hosting reserves the right to suspend or terminate your service with or without notice.
Licensed Software Only
Client agrees to use only properly licensed third-party software in connection with Client's use of the Services.
Backup Files
BossDog Hosting provides the tools needed to create backups of account data. BossDog Hosting also backs up its hosting platform and retains a copy for 24 hours for disaster recovery purposes only. The customer's responsibility is to keep up-to-date archives of their backed-up data. BossDog Hosting does not provide or keep records or copies of our client’s website files for customer use. It is not responsible for any loss of data, including but not limited to hardware failure, backup failure, hacking or accidental deletion.
Payment Obligations
Full payment is required in advance before the hosting service is established. BossDog Hosting sends out invoices that are due every pay period. You are given fifteen (15) days to pay the invoice entirely.
You warrant and represent that the information you supply in the Order Form (or other information that BossDog Hosting may require) is accurate and truthful. All payment-due notices will be sent by e-mail. No bills or invoices will be sent by postal mail or fax. Your account will be suspended if payment is not received by the due date. It is the client's responsibility to ensure that payment is made to BossDog Hosting before the renewal date. Although BossDog Hosting sends renewal notices to our customers before their renewal date, because of the ability for a customer to change their contact email addresses without notifying BossDog Hosting, the customer is ultimately responsible for remembering their renewal date and making sure payment is made upon the renewal. Failure to keep an account in good standing and/or service renewals paid for will result in service deactivation until the account and or service renewal is paid for in full.
BossDog Hosting may change its prices from time to time. BossDog Hosting may increase fees for its services on its website or in a promotional offer and at any time on or after the expiration of the initial term by providing written notice to you. Written notice may be in the form of notices and updates provided through the account's billing tool, notices and updates provided through the services, and/or pricing notifications for renewal terms sent via email. It is your sole responsibility to periodically review all billing-related information by BossDog Hosting through your account or other methods of communication and notices sent or posted by BossDog Hosting.
Renewals
It is the obligation of the BossDog Hosting customers to know when their account comes up for renewal. Suppose their intention is not to renew their account. In that case, they must fill out the BossDog Hosting cancellation form 5 business days before their account's renewal date to ensure that the billing department can stop any renewal charges. BossDog Hosting’s clients receive email notifications 15 days before the renewal date of their account, informing them that their renewal date is approaching. The customer must ensure that BossDog Hosting has a valid email address for which notices can be sent to BossDog Hosting’s clients. Suppose BossDog Hosting does not receive a cancellation request before the customer's renewal. In that case, BossDog Hosting will renew the client's account 24 hours before the renewal date and will apply charges as appropriate. Accounts will be automatically renewed on the renewal date and be billed under the same fee structure as the plan that the client signed up for (unless plan changes were made or upgraded between the time the client signed up & their renewal date). In the case of insufficient funds to charge such an amount, you agree to allow BossDog Hosting to place your account on a recurring payment plan, wherein we will collect a partial term quantity to avoid an interruption in service and to protect against accidental loss of intellectual property such as, but not limited to, website data, domain registration, etc. The 30-day money-back guarantee applies only to the start date of the clients' service with BossDog Hosting and does not apply to service renewals.
Late Fees
Clients can pay an invoice anytime by logging into their BossDog Hosting account and submitting a payment. An invoice that is not paid by the due date is automatically marked overdue in the system. If an invoice is overdue by more than four days (the grace period), the account is automatically suspended, and a $15.00 late fee is added to the account. To reactivate an account that is suspended for failure to submit a payment within the grace period, a payment for the original invoiced amount plus $15.00 must be submitted to BossDog Hosting.
Currency
All prices listed are in US Dollars ($) for all services & server locations unless otherwise specified.
Coupon Use
Coupons are offered to customers from time to time. The use of 3rd party coupon applications which manipulate our pricing structure will not be accepted. BossDog Hosting has the right to refuse any coupon code it believes to be invalid. BossDog Hosting will honor the lowest advertised price on our website located at https://www.bossdoghosting.com/ at the time of order.
Cancellation & Refunds
Should you become dissatisfied with our services within the first 30 days of your account activation, BossDog Hosting will refund your hosting fee subject to the money-back guarantee terms listed in this agreement. Refunds are not available for customers after 30 days of account activation. You may, however, cancel your account at any time to make sure that your account is not renewed. You will need to contact customer service and verify the information before cancellation occurs. You will be charged fully for the entire month you canceled your account. Accounts with negative balances will be sent to collections, and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are as detailed on our Domain Registration Pricing Sheet. Domain names of customers who leave our hosting service will be refunded the package price, less the domain registration fee if the customer leaves BossDog hosting service within the 30-day money-back guarantee.
In addition, refunds are not available for additional services such as but not limited to domain names, dedicated IPs, SSL certificates, CDN, professional services, etc. Add-on services that are activated and are included in the hosting package will not be refundable if canceled within 30 days.
Website files are the responsibility of the BossDog Hosting customer. Should a BossDog Hosting customer decide to cancel their service, it is the customer's responsibility to ensure that they have backed up & downloaded the website files and any emails from the BossDog Hosting server before requesting that BossDog Hosting cancels their account. Once the cancellation request has been submitted to BossDog Hosting, a cancellation of the website hosting service may occur any time after the request is received by BossDog Hosting. When a cancellation request is completed, the client's hosting account with BossDog Hosting and their website files are permanently removed from the BossDog Hosting servers. Therefore, again it is the client's obligation to ensure that they have downloaded their website files and any emails from the server before their cancellation request.
99.9% Service Level Agreement "SLA"
BossDog Hosting offers its clients a 99.9% network uptime guarantee for customer satisfaction and to ensure that your business is running problem-free. BossDog Hosting will try to maintain maximum uptime. BossDog Hosting is not responsible for any downtime caused by the client.
30-Day Money-Back Guarantee
BossDog Hosting offers an unconditional 30-day money-back guarantee that covers cancellations on shared hosting made during the first 30 days of service due to the inability to deliver satisfactory services. As a part of our goal to achieve customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name, or add-ons (included and/or purchased) that are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations are non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain names of customers who leave our hosting service will be refunded the package price, less the domain registration fee if the customer leaves BossDog Hosting service within the 30-day money-back guarantee. Any questions regarding the 30-day money-back guarantee should be forwarded to support@bossdoghosting.com.
Last updated January 15, 2023
