Quality of Service Guarantee
You can expect:
- 99.9% Uptime Guarantee
- 24/7 Email Support
- Live Telephone & Live Chat Support
- Complete satisfaction, or your money back within the money-back period.
- 30-Day Money-Back Guarantee
99.9% Service Level Agreement "SLA"
BossDog Hosting offers its clients a 99.9% network uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem-free. BossDog Hosting will try to maintain maximum uptime. BossDog Hosting is not responsible for any downtime caused by the client.
30-Day Money-Back Guarantee
BossDog Hosting offers an unconditional 30-day money-back guarantee that covers cancellations on shared hosting made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our goal to achieve customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name, or add-ons (included and/or purchased) that are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations are non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain names of customers who leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves BossDog Hosting service within the 30-day money-back guarantee. Any questions regarding the 30-day money-back guarantee should be forwarded to firstname.lastname@example.org.